10 Health Systems Now Use AI Triage for 24/7 Virtual Care
AI-powered triage is becoming a standard front door to virtual primary care. UVA Health is the latest of at least 10 U.S. health systems to roll out round-the-clock virtual care that uses artificial intelligence to collect patient information before a clinician takes over, according to Becker's Hospital Review.
The list spans large, well-known names, including Atlantic Health in Morristown, New Jersey, Cedars-Sinai in Los Angeles, and Hackensack Meridian Health. The common pattern: a patient starts a visit at any hour, an AI tool asks structured questions and gathers symptoms, then routes the case to a human clinician who makes the diagnosis and treatment call. AI does the intake; people make the decisions.
In practice, systems are betting this cuts wait times, eases clinician workload, and keeps patients inside their own network rather than losing them to retail or standalone telehealth apps. The spread across major systems signals that AI triage is moving from pilot to expected infrastructure for digital front doors.
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